Category Archive: Uncategorized

Sep
09

Confirmed: Perceived Quality Affects Customer Advocacy More Than Any Other Element

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The September issue of Harvard Business Review  includes an article related to The Elements of Value. In the article, a study highlights what customers value in products varies by industry. An included table summarizes the top 10 elements of value that various industries find influence loyalty. (Left) The 10 types of businesses evaluated include: Apparel/Retail TV …

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Aug
02

Avoiding Product Recalls

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Over the years, we’ve had our share of inquiries related to organizations seeking to resolve a recall situation.  While many of these calls are reactive, a proactive approach is recommended to avoid the cost and overall impact to stakeholders. How can you avoid product recalls?  Know Product Safety Requirements –  Avoiding recalls generally starts with product design …

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Jul
11

Quality: It’s What’s Driving the Global Automotive Industry

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A report issued by McKinsey & Company predicting trends up through 2020 in the global automotive industry identifies four challenges that will affect the industry’s growth.  With these four challenges in mind, we offer quality solutions that effectively hedge or otherwise prepare those working within the industry. Complexity and cost pressure Diverging markets Digital demands …

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Jun
16

Quiz: How Passionate Are You About Quality?

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Are you a Quality Aficionado? Use the Likert-type scale below to answer the 20 questions, and then total up your score. Download a copy here for a template to write directly on and/or share with your colleagues and friends!   Strongly Disagree>  1 – 2 – 3 – 4 – 5  <Strongly Agree You notice …

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Jun
09

ISO 9001:2015 Transition Video Posted

Don’t miss our latest video discussing the ISO 9001:2015 transition process and questions we’re frequently asked: Also, be sure to download our free gap analysis! Or, check our previous post discussing our Top 5 Tips. Contact us for additional information, or to schedule a complimentary consultation.

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