Tag: 3pq

The World is Not Flat… Pro QC’s VP/Americas discusses trends in logistics and supply

Pro QC’s VP/Americas, Michael L. Hetzel, was recently asked to join Awarely at the AON Center in Chicago to discuss the latest trends in logistics and supply and expand on Pro QC’s expertise in providing quality control and engineering services.

The interview begins with identifying the largest trend, which Michael discusses as the supply chain architecture changing.  He discusses the start of companies moving their supply chains to manufacturers more in proximity to market.  Our competitive advantage at Pro QC is that we are able to anticipate and respond to these changes and have personnel appropriately positioned. Michael adds that we “reduce a challenge for our client base by being able to be present wherever in the supply chain structure that it makes sense to help them manage quality and conformance.”

When discussing the benefits and value of using a 3rd party quality provider such as Pro QC, Michael focuses on scalability and flexibility. He also adds that “we are also more dispassionate than your own employees.”  There’s the benefit of a “fresh look.” In addition, using a 3PQ saves time. By doing this, we reduce the risk of waiting for replacements and the associated cost.  “Being engineering based, but also multinational and western owned allows us to understand what the expectations are between countries. The cultural translation is actually a very significant value that we bring.”

Preparing for an audit

checkmark_blueA previous Quality Q & A newsletter article featured tips for audit preparation.   In the reprinted content below, Pro QC’s Supplier Development Manager discusses how each party can expedite the process.

 

Preparation for a factory audit can be broken down by responsibilities of the client, supplier (factory) and third party (Pro QC). Communication and documentation are key actions that increase the likelihood objectives are met.

The Client:  

  • Inform the supplier to let them know an audit will be scheduled and provide additional contact details as available. Consider the length of time requested by the supplier, in addition to any initial hesitations noted.
  • Evaluate the expectations of the audit and relevant necessary components that should be incorporated into an on-site checklist or other evaluation tool.
  • It is not considered appropriate to surprise a supplier with a visit to perform an audit.

The Supplier:

  • Inform related internal people about the scope, agenda and contents of the upcoming audit.
  • Complete and submit the Supplier Profile and Booking form that will be supplied to you by the Pro QC Project Coordinator.

Pro QC International (3PQ):  

  • We work with the client to understand their expectations and the product and specific standard(s) involved.
  • We select a suitable audit checklist or develop a customized one if necessary.
  • We select the auditor best suited to the requirements noted and provide him/her with necessary training and recommendations to follow.
  • We provide an audit notification letter along with an agenda of the audit, the booking form fro scheduling and the Supplier Profile form to the supplier to inform them of the audit activities so that they can inform and prepare their internal attendees.

Managing quality in long distance supply chains

Michael L. Hetzel, Pro QC’s VP/Americas, partnered with GlobalAutoIndustry earlier today to share some insight and recommendations regarding managing quality in long distance supply chains.

The seminar, which was hosted by GlobalAutoIndustry.com, touched on a wide range of quality challenges unique to those engaged in international procurement.  Michael reviews the cost issues and various considerations for selecting capable and ethical suppliers.  In addition, he incorporates important quality tools necessary for assessing and verifying conformance.  He discusses the considerations for using local staff or 3rd party quality providers as a way to monitor and ensure continuous improvement.

After the seminar, one of the questions asked was what he would consider the number one challenge in international supply chain management.  Michael didn’t hesitate to cite cultural issues and followed up with the importance of “becoming an expert on the country, target area and culture.”

In his closing remarks, it’s clear that sourcing risk can’t be eliminated.  But, the goal is clear in that there are several ways in which you can reduce the risk as much as possible.   “The foundation of a good outcome is in the preparation.”  Michael also tells us to assume nothing and abandon all preconceptions.

The presentation materials can be downloaded here: Hetzel Slides – Managing Quality in Long Distance Supply Chains – GlobalAutoIndustry.com 5-16-12.

If you would like additional information, contact Michael directly at mlhetzel@proqc.com.