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Tag Archive: audit
We’ve used 5W2H to discuss Product Quality Control before, and now we’re using this popular tool to provide insight regarding process audits. Who? Quality auditors are often certified and/or have other applicable training specific to the types of audits they perform. Quality auditors must be professional, ethical and objective. They must be able to select …
I’ve recently returned from a visit to our offices in China where I was able to attend a C-TPAT audit with our Supplier Development Manager, Jean Champlain. A C-TPAT audit isn’t quite as common as a general QMS or ISO 9001 evaluation, but the information generated has significant value when you understand the scope. “C‐TPAT …
I’ve never heard the process of switching suppliers described as easy. People may say that it “went smoothly” or “could have gone worse,” but the reality is that it’s not easy. Because of this, many organizations delay the process and experience increased costs and consumer dissatisfaction as a result. Questions to consider: Do you know …
One of the most commonly used quality tools is 5W1H, “a method of asking questions about a process or a problem taken up for improvement.” This socratic questioning method is said to be rooted in Rudyard Kipling’s poem: I keep six faithful serving men (They taught me all I knew); Their names are What and …