Tag: audit

Top 5 Best Practice Tips: Implementing or Transitioning to ISO 9001:2015

–Guest blog post by Robert Jasper–

The well known magazine manufacturingnews.com and the Dallas Business Journal indicate that 85% of ISO registered firms report external benefits like higher perceived quality, greater customer demand, better market differentiation, greater employee awareness, increased operational efficiency, and reduced scrap expense. Results like 30% reduction in customer claims, 95% improvement in delivery time, reduced defects from 3% to 0.5%, 40% reduction in product cycle time, 20% increase in on-time delivery are achievable after correct implementation of an ISO 9001 based quality management system.

For those considering implementing ISO 9001:2015, or for those in the 2008 transition process, here are five best practice tips:

Tip 1: Conduct a Gap Analysis Audit

It is important to consider everything can be implemented quickly, with not many resources involved and of course ending in an successful ISO 9001 certification within reasonable cost and time frames. The best tip is to plan out your implementation/transition project right from the start in effective and efficient ways by conducting a 100% compliance Internal Gap Analysis Baseline Audit against all the existing requirements of the international quality management standard in relation to your existing quality management system. And, it does not matter whether you are an ISO 9001:2008 certified company or organization, as this approach will always provide you with the exact planning requirements for your implementation or transition project. A clear implementation structure based on how to close gaps in your existing quality management system with clear responsibilities and due dates for gap closure and ISO certification readiness always helps to keep projects of this importance on track and on time.  These findings and “gaps” will also give you project opportunities to reduce costs and improve your bottom line profitability. This way, you start to make your QMS work for you right from the start!

A New Year for Quality

As 2016 gets started, there’s reason to believe it will be a good year for quality.

We reached out and asked our clients and partners what their quality goals are for the year. We received some positive and reassuring feedback.

Common quality objectives and a few helpful resources include:

  • Establish (or improve) a supplier evaluation program. 
  • Utilize existing inspection data to identify trends and make improvements.
    • Check out a previous blog post where we use inspection data and a fishbone diagram to determine root cause.
    • Follow-up when opportunities for improvement exist.  For example, consider a process audit when consistent defect trends are noted.
  • Evaluate new suppliers.

Recognizing & Ensuring Human Rights

12357218_1048232075219308_6286050902802464327_oThis week represents the 67th anniversary of the United Nations’ Declaration of Human Rights.

In Tampa, we attended a luncheon event recognizing the 30 articles (human rights) described within the Declaration.

The General Assembly,

Proclaims this Universal Declaration of Human Rights as a common standard of achievement for all peoples and all nations, to the end that every individual and every organ of society, keeping this Declaration constantly in mind, shall strive by teaching and education to promote respect for these rights and freedoms and by progressive measures, national and international, to secure their universal and effective recognition and observance, both among the peoples of Member States themselves and among the peoples of territories under their jurisdiction.

At Pro QC, we are particularly proud to help organizations ensure worker’s rights through on-site social audits. Standards and industry guidelines such as SA8000 and ISO 26000 use the Declaration as a basis for accountability within the supply chain.

Article 23 (Worker’s Rights)

(1) Everyone has the right to work, to free choice of employment, to just and favorable conditions of work and to protection against unemployment.

(2) Everyone, without any discrimination, has the right to equal pay for equal work.

Social Responsibility & Risk-Based Thinking

We attended ASQ’s Joint Technical Communities Conference in Orlando, FL this week.  In addition to attending some really insightful and valuable sessions by impressive quality industry leaders, we enjoyed participating in the panel discussion related to SR and the Update of Risk in the New ISO Management Systems Standards.

Risk is highlighted in the recently issued ISO 9001:2015.  Identifying opportunities over threats is inherent. Preventative thinking is thoughtfully applied.

“One of the key changes in the 2015 revision of ISO 9001 is to establish a systematic approach to risk, rather than treating it as a single component of a quality management system.

In previous editions of ISO 9001, a clause on preventive action was separated from the whole. Now risk is considered and included throughout the standard.

By taking a risk-based approach, an organization becomes proactive rather than purely reactive, preventing or reducing undesired effects and promoting continual improvement. Preventive action is automatic when a management system is risk-based.”

ISO 9001:2015 – What You Should Know

A myriad of industries are buzzing about the newly released ISO 9001 revision. With a greater focus on stakeholders and a risk-based thinking approach, the anticipated revision is said to have greatly improved the scope and ultimately the benefits associated. A more detailed comparison and additional useful resources are found here.

With the revision so widely discussed, we have received several inquiries from organizations wanting to know about the standard and asking for advice regarding the benefits of certification. While Pro QC is not a certifying body, we do work with organizations to prepare them for final audits.  We also work with many organizations that are not seeking certification, but rather are looking for a standard to apply in order to better manage their business.  The ISO 9000 family of standards provides “guidance and tools for companies and organizations who want to ensure that their products and services consistently meet customer’s requirements, and that quality is consistently improved.”

Standards in the ISO 9000 family include: