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We’ve used 5W2H to discuss Product Quality Control before, and now we’re using this popular tool to provide insight regarding process audits.
Quality auditors are often certified and/or have other applicable training specific to the types of audits they perform.
Quality auditors must be professional, ethical and objective. They must be able to select appropriate quality and auditing tools and techniques and use them effectively in a variety of applications. In addition, they must verify, document and communicate results.
I’ve recently returned from a visit to our offices in China where I was able to attend a C-TPAT audit with our Supplier Development Manager, Jean Champlain.
A C-TPAT audit isn’t quite as common as a general QMS or ISO 9001 evaluation, but the information generated has significant value when you understand the scope.
“C‐TPAT (Customs-Trade Partnership Against Terrorism) seeks to safeguard the world’s vibrant trade industry from terrorists, maintaining the economic health of the U.S. and its neighbors. The partnership develops and adopts measures that add security but do not have a chilling effect on trade, a difficult balancing act.”
When we go on-site for a security audit, here’s the agenda:
I’ve never heard the process of switching suppliers described as easy. People may say that it “went smoothly” or “could have gone worse,” but the reality is that it’s not easy. Because of this, many organizations delay the process and experience increased costs and consumer dissatisfaction as a result.
Questions to consider:
One of the most commonly used quality tools is 5W1H, “a method of asking questions about a process or a problem taken up for improvement.” This socratic questioning method is said to be rooted in Rudyard Kipling’s poem:
I keep six faithful serving men
(They taught me all I knew);
Their names are What and Why and When
And How and Where and Who.
Using 5W1H, we have developed a list of the most common questions we receive from inquiries regarding their product quality control initiatives. Ask us for more information, and let us know if you have any questions to add.