This video series is an excellent introduction to ISO 9001:2008 produced by QualityGurus. The two-part series answers many of the questions we receive from clients.
ISO 9001:2008 sets out the criteria for a quality management system and is the only standard in the family that can be certified to (although this is not a requirement). It can be used by any organization, large or small, regardless of its field of activity. In fact ISO 9001:2008 is implemented by over one million companies and organizations in over 170 countries.
Part 1 of 2
Part 2 of 2
A previous Quality Q & A newsletter article featured tips for audit preparation. In the reprinted content below, Pro QC’s Supplier Development Manager discusses how each party can expedite the process.
Preparation for a factory audit can be broken down by responsibilities of the client, supplier (factory) and third party (Pro QC). Communication and documentation are key actions that increase the likelihood objectives are met.
- Inform the supplier to let them know an audit will be scheduled and provide additional contact details as available. Consider the length of time requested by the supplier, in addition to any initial hesitations noted.
- Evaluate the expectations of the audit and relevant necessary components that should be incorporated into an on-site checklist or other evaluation tool.
- It is not considered appropriate to surprise a supplier with a visit to perform an audit.
- Inform related internal people about the scope, agenda and contents of the upcoming audit.
- Complete and submit the Supplier Profile and Booking form that will be supplied to you by the Pro QC Project Coordinator.
Pro QC International (3PQ):
- We work with the client to understand their expectations and the product and specific standard(s) involved.
- We select a suitable audit checklist or develop a customized one if necessary.
- We select the auditor best suited to the requirements noted and provide him/her with necessary training and recommendations to follow.
- We provide an audit notification letter along with an agenda of the audit, the booking form fro scheduling and the Supplier Profile form to the supplier to inform them of the audit activities so that they can inform and prepare their internal attendees.
Performing factory audits to assist in supplier selection or throughout the production cycle is a primary contributor to a reduction in both sourcing risks and cost. While specific standards often apply, such as the ISO series, factory audits do have several key components in common.
Who is the management and what management style is generally supported within the corporate culture? Through observation and interviews, an audit reveals attitudes and general values that serve as indicators of the overall organization’s realized performance.
“One of the greatest lessons I’ve learned over the past couple of decades, from a management perspective, is that really when you come down to it, it really is all about people and all about leadership.” ~Steve Case
2) Metrics –
Show the data. Suppliers should be able to back-up any claims with supporting data that can be reviewed and verified. The specific metrics vary depending on a number of factors, but identifying those factors and making sure suppliers are following through with documentation and review is critical to any industry.
“90% of making the correct decision is gathering information.”
3) Corrective Action
No one is perfect. But, the difference lies within how an organization handles nonconformaties, or any service affecting issues that may occur. Having paperwork on-hand is an excellent start, but suppliers should demonstrate through training and observation that staff consistently follows through with procedures. Also, how is the supplier tracking trends and making necessary process improvements?
“For every failure, there is an alternative course of action. You just have to find it. When you come to a roadblock, take a detour.” ~Mary Kay Ash