Some of our inquiries at Pro QC come from organizations reaching out for reactive assistance that addresses current, significant quality issues. Once the immediate issue is addressed, ongoing quality efforts lose their luster until the next debacle. It can be a viscous cycle in which clients are faced with difficult decisions regarding accountability to stakeholders. Reactive solutions are also often more costly.
But, quality is a journey.
It’s a journey.
Here are a few lessons learned as an organization offering over three decades of experience in the industry:
- A successful journey starts and ends with the right leadership. The organization’s leadership must support quality and ongoing efforts for improvements. And, that support must be communicated from the top, down in order for everyone to understand the importance of quality as a factor in decision making.