Tag: csr

What is Responsible Sourcing & How Do You Manage It Effectively?

Our latest video discusses a topic increasing in relevancy. Responsible Sourcing is also a topic we’ll be discussing next week at ASQ’s annual World Conference on Quality & Improvement.  Visit us in Booth 607, or attend one or both of our sessions on Monday, May 1st.

3pm – 4pm

M26: Managing Supplier Social Responsibility: On-Site Audits

5:30pm – 6:45pm

AF04: Incorporating SR Into Daily Life

Resolving issues w/ QC in the textile/garment industry

The International Journal of Information, Business and Management recently reported on the garment industry and the impact on quality in the current environment.

Garment factories in Bangladesh have been the site of rights abuses and fatal accidents. The industry also faces its share of traditional business challenges, including mounting international competition and a lack of formal quality management systems, researcher Hasanuzzaman writes. Common challenges to adopting quality management systems – such as Six Sigma – include a lack of financial resources, infrastructure, and education, according to the author’s interviews with factory managers. Those who had implemented quality management, however, reported better customer and employee satisfaction, better waste management, and faster delivery.

CGMA Magazine highlights the ongoing issues noted in the textile/garment supply chain despite attempts to implement corrective actions via quality management:

The Quality – Social Responsibility Connection

As a guest blogger on the ASQ site this month, my post discusses the connection between quality and social responsibility, in addition to highlighting ideas for action as it relates to individual accountability.  Check out the article here.  For additional info regarding the quality – SR connection, I reference the following articles:

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Investing in Sustainability & Social Responsibility

A recent TED Talk that caught our attention includes Chris McKnett making a solid case for investing in sustainability.  In fact, several TED related talks focus on this topic and do an exceptional job demonstrating the benefits of this long-term strategy.

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In McKnett’s talk, he highlights three additional components to sustainable investing that add to the commonly accepted and used financial indicators. He prefaces the discussion effectively disputing many of the common objections we hear.  He argues sustainability and sustainable investing is “less complicated than you think, has better performance than you can believe and is more important than we can imagine.”

How do you know quality when you see it?

After describing what it is that Pro QC does the other day, an individual paused and asked how we know what quality is when we see it. And, that’s a very interesting question that many conclude is just too subjective to answer. Likely the most popular general definition is Deming’s idea of whether something is meeting or exceeding customer expectations. But, how can you tell? Our engineers would probably start talking about product specifications, testing requirements, tolerances and such.  But, another broader assumption is that quality focused organizations produce quality products. But, how can you tell if an organization is quality focused?

In partnering with companies of all sizes and various industries over the last thirty years, we have observed a few common traits within organizations that are quality focused and successful at meeting or exceeding their customers’ expectations. (We highlight some of these organizations as Client Stories in our quarterly newsletter. )

Our observations include: