Tag: interview

The World is Not Flat… Pro QC’s VP/Americas discusses trends in logistics and supply

Pro QC’s VP/Americas, Michael L. Hetzel, was recently asked to join Awarely at the AON Center in Chicago to discuss the latest trends in logistics and supply and expand on Pro QC’s expertise in providing quality control and engineering services.

The interview begins with identifying the largest trend, which Michael discusses as the supply chain architecture changing.  He discusses the start of companies moving their supply chains to manufacturers more in proximity to market.  Our competitive advantage at Pro QC is that we are able to anticipate and respond to these changes and have personnel appropriately positioned. Michael adds that we “reduce a challenge for our client base by being able to be present wherever in the supply chain structure that it makes sense to help them manage quality and conformance.”

When discussing the benefits and value of using a 3rd party quality provider such as Pro QC, Michael focuses on scalability and flexibility. He also adds that “we are also more dispassionate than your own employees.”  There’s the benefit of a “fresh look.” In addition, using a 3PQ saves time. By doing this, we reduce the risk of waiting for replacements and the associated cost.  “Being engineering based, but also multinational and western owned allows us to understand what the expectations are between countries. The cultural translation is actually a very significant value that we bring.”

Michael discusses various industry standards and our ability to assist clients with preparing their factories to pass audits, such as the more popular ISO 9001 to specific evaluations such as TS 16949 and social accountability. He also discusses process audits as a problem-solving tool. “From procurement through shipment, we identify the opportunity points and then work with the facility to solve problems.”

“The world is not flat… If it were, then the value we bring would have to change. Since it’s not, that’s exactly where companies in our space bring considerable value to our clients.”

https://www.youtube.com/watch?v=URErcyXPlII

 

Intern insight

Before our intern, Melanie Rinehart, left for China, I had the pleasure of meeting with her.  Our Managing Director has a keen eye when it comes to recruiting passionate individuals.  Melanie is no exception.

For the past several weeks, Melanie has been training in our Shenzhen office.  I wanted to reach out to her again for insight into her experience.

You recently moved from Tampa, Florida to Shenzhen, China for an internship with Pro QC. Having been to China before and studied the language in college, do you find there are significant cultural differences?

I definitely feel that the cultures in China and the West can be almost overwhelmingly different at times. The cultural differences between China and the West are nowhere more pronounced to me than in a business/school setting. The hierarchical structure of Chinese society can leave a foreigner feeling uncomfortable and out of place without the proper cultural training. Expectations from the company and staff of an organization may vary widely from those in the West. 

For instance, a Chinese co-worker could expect a lot less from a foreigner in China, not only because of their Mandarin proficiency or lack-thereof, but also because being an intern in general carries a different weight in Chinese culture than in Western culture.

To avoid complications and frustration, I try to read as many cultural studies and foreign professionals’ journals of times spent in China as possible; Eric Shepherd has published many great articles and books about cultural differences to be aware of in China.

What is it like working with Pro QC in the Shenzhen office?

Working for ProQC in the Shenzhen office is much different from the last internship I had in China. I mentioned above that expectations in Chinese businesses are different than in Western businesses, but to be honest working for ProQC has been a more “Western” experience than I have had previously. It is important to take each case individually and not develop any stereotypes from reading about the cultural differences. The best thing about working in the Shenzhen office so far is that the staff has been really welcoming, and I have been given the opportunity to jump right into the actual work.

What do you miss the most about living in the United States?

This is my third time in China, and I have been here for one month at this point. What I always miss most about the United States is my friends and family. Moving far does not seem so daunting at first, but when you arrive in a country whose time zone is twelve hours different it can be very difficult to stay in contact with friends and family as much as you would like. Developing a network of friends in your new city can be very helpful and setting designated times to talk with friends and family is important.

 What is your favorite place to eat and favorite thing to do in Shenzhen?

There are so many great places to eat in Shenzhen! Having been to Beijing and Qingdao before, I can really appreciate the “openness”.  Because Shenzhen was opened up economically in the 70s during Deng Xiaoping’s economy reform, the city is fairly new but also a huge center for foreign direct investment (FDI). FDI has brought many ex-pats from all over the world, so the food is just as eclectic in Shenzhen as it is in the United States. 

My favorite restaurant so far is definitely a small Muslim restaurant in Shekou where you can eat the best 鸡蛋炒拉面 egg fried noodles that I have found in China. The Xinjiang province of China is the origin of the hand pulled noodle, and they are famous worldwide.

One of my favorite things to do in China is to shop. The market itself is a cultural experience. The technology market, iPhone case market, handbag market, and clothes market are all more than five stories of shops. Bargaining with sales associates is a great experience in China, especially if you learn the best techniques from Chinese themselves.

Do you have any words of advice for others looking at internships abroad?

Looking for a job or internship abroad is an interesting challenge. It is important to stay competitive, culturally adaptable, and at least somewhat fluent in the local language.

I have found that my best asset I have for studying and working abroad is flexibility. It is important to know that to be competitive, you have to be willing to take risks as an individual. Each time a business hires a new employee they are taking a risk, and in order to make that risk worth their while, I feel it is important to show that you too are willing to go out on a limb. Plus there is the added benefit of travel, and your company will know that they can count on you to be a reliable asset.

 

How it all started… An interview with Pro QC’s owner & Managing Director

Nearly 13 years ago, as I started my career with Pro QC International, I met a man with a true passion for quality.  At that time, Ed Sanchez was a man that declared his company would not focus on being the biggest, but it would be the best… and, he has succeeded.  During my recent visit to Pro QC’s China offices, I had opportunity to talk with Mr. Sanchez, Pro QC’s founder and Managing Director, regarding the history of the organization and his vision for the future.

I met up with Ed at the Blue Frog in Shanghai.  Located near our office, I’m told this bar & grill is where the team often enjoys lunch together and discusses work details.  The night before, Mr. Sanchez and I had met with a client for dinner at Lost Heaven (super good stuff, Yunnan fare) and then checked out some live entertainment at Abbey Road where we ran into “China George.” While Ed is generally meeting with clients and networking across the globe, each opportunity I’ve had to personally meet with him has been motivating… and, of course fun.  Pro QC’s clients can attest to this!

Originally from Colombia, Ed’s early roots also include Cuba, Florida, New York and even Oregon.  Later, he would find engineering work in Spain where he was involved in the design and construction of nuclear power plants.  It wasn’t until 1980 that this work would lead him to Taiwan where he would later identify a need for quality assurance services and four years later formally organize as Pro QC.  I was surprised to find out the origins of the “Pro” was actually “production”, but later was commonly accepted as “professional”.

Pro QC started out as a 3rd party quality control & engineering firm serving industrial industries and soon incorporated expertise in the consumer world.  Ed explained that it “started with lighting, which I liked because it’s so creative, technical… it incorporates art, metals, polarity, UL requirements… pretty cool stuff.”   Through word of mouth, Pro QC’s quality services extended to exercise equipment and various consumer goods for Montgomery Ward.  Today, it’s hard to find a industry that Pro QC hasn’t partnered with to help reduce quality risks and cost.

I asked Ed what his favorite thing about Pro QC is, and he responded that it’s “the people… always learning… always being challenged… it’s always fresh.”  When I asked him what he thought makes Pro QC so special, he explained that “we’re big enough to have the resources, but small enough to actually care about the clients. I’m also very proud of the people we have… their backgrounds, languages, experience, styles… the diversity we have as an organization is impressive.”

When I asked Ed about what his vision for Pro QC’s future is, he told me those same words of wisdom that each of us within the organization live by… to continue to not focus on being the biggest, but rather the best.  This strategy has succeeded in providing for continuous growth, in addition to unparalleled client satisfaction. He wants to “continue looking for new niche markets and adding services that will add value to our clients.  And, he continued to explain that “continuous improvement of knowledge, technical expertise and skill sets is a must.”