Tag: outsourcing

Avoiding Product Recalls

downloadOver the years, we’ve had our share of inquiries related to organizations seeking to resolve a recall situation.  While many of these calls are reactive, a proactive approach is recommended to avoid the cost and overall impact to stakeholders.

How can you avoid product recalls? 

Know Product Safety Requirements –  Avoiding recalls generally starts with product design and specification development. Due diligence is required to determine if any applicable testing is required depending on the market in which it will be sold. Contacting a testing lab for a general inquiry is worth the time and effort. Researching ANSI and ASTM standards is also advised.  A third party’s expertise can also be leveraged here and specifications development/testing can be outsourced.

Know Your Suppliers – Supplier selection is a critical component in the quality process. Verifying suppliers and performing an on-site evaluation adds an additional level of assurance. Considerations include:

Supplier Selection & Management: What You Need To Know

Our latest quarterly newsletter Feature Article discussed strategic supplier selection. Due to the response we’ve had, we wanted to follow-up on our blog.

We were surprised to discover many of our newsletter subscribers didn’t know a variety of options existed for gaining additional assurances when going through the supplier selection process.

Determining which option you leverage involves the level of risk you’re willing to take in the process.

What are the options?

Legal Verification

The most basic information that you will want to have verified by an external source includes legal verification. Is the supplier legally able to partner and produce products for you? It becomes less clear how to do that when you’re looking at potential suppliers abroad. Using a 3rd party with local access is often preferred due to the cost and time required to execute internally.

Credit Standing

Another indicator of performance is generally an organization’s credit rating.

Benefits of Outsourcing: 3PQ Value

There are a considerable number of benefits associated with outsourcing.  As a third-party quality assurance provider (3PQ), we ultimately seek to be an extension of our clients’ organizations.  In reducing sourcing risks and cost, this partnership has significant value:

[Untitled]We reached out to a few of our key clients and asked for their opinion regarding the value of outsourcing quality…

Ask us: The 5W1H of Product Quality Control

One of the most commonly used quality tools is 5W1H, “a method of asking questions about a process or a problem taken up for improvement.” This socratic questioning method is said to be rooted in Rudyard Kipling’s poem:

I keep six faithful serving men

(They taught me all I knew);

Their names are What and Why and When

And How and Where and Who.

Using 5W1H, we have developed a list of the most common questions we receive from inquiries regarding their product quality control initiatives.  Ask us for more information, and let us know if you have any questions to add.

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