Tag: qc

Quality: It’s What’s Driving the Global Automotive Industry

A report issued by McKinsey & Company predicting trends up through 2020 in the global automotive industry identifies four challenges that will affect the industry’s growth.  With these four challenges in mind, we offer quality solutions that effectively hedge or otherwise prepare those working within the industry.

  • Complexity and cost pressure
  • Diverging markets
  • Digital demands
  • Shifting industry landscape

“To capture future growth and find profit from these challenges – and to mitigate their risks – OEMs cannot simply turn to their traditional toolbox. They need to review and adjust their strategic priorities, deploy the appropriate investments and resources, and develop new skills to execute these strategic objectives.”

The automotive aftermarket faces it’s own challenges as well, discussed in detail within the Aftermarket Outlook 2020 report.  According to the report, challenges include:

Challenges_Aftermarket

Quality solutions continue to offer a competitive advantage that ensures long-term sustainability while effectively addressing challenges identified by the industry.  Solutions offered include:

  • Supplier Selection (Verification and on-site initial evaluations)
  • Product Development (Testing, PPAP, etc.)
  • Production (In-process QC inspections, order monitoring, corrective action, etc.)
  • Supplier Management (TS/ISO 16949 audits, process audits, ISO 14001 environmental/sustainability audits, SA8000 social audits, C-TPAT security audits, etc.)
  • Shipping – Logistics (Container loading supervision, pre-shipment QC inspections)

Over the last three decades, Pro QC has assisted a significant number of OEMs and aftermarket parts suppliers in reducing their associated risks and cost. View our example service reports here

Will you be one of over 44,000+ attendees at AAPEX this year? If so, visit us in Booth 1874 to learn more about how we help reduce quality risk and cost in the industry! If you are unable to attend, contact us anytime at one of our worldwide office locations.

Quiz: How Passionate Are You About Quality?

UntitledAre you a Quality Aficionado?

Use the Likert-type scale below to answer the 20 questions, and then total up your score. Download a copy here for a template to write directly on and/or share with your colleagues and friends!

 

Strongly Disagree>  1 – 2 – 3 – 4 – 5  <Strongly Agree

  1. You notice non-conformances in products when you go shopping. You may or may not speculate what the root cause could be.
  2. You notice inefficiencies in the processes of various organizations you interact with outside of work. You often identify how you would do it better.
  3. Customer ratings have a significant weight on your personal purchase decision-making process.
  4. You notice the word “quality” whenever it’s referenced in a company name or other commercial message.
  5. You love data (metrics).
  6. You’ve had more than one conversation with family and friends about the importance of quality.
  7. You have an appreciation for “quality quotes” and have shared them on social media.
  8. You enjoy problem solving.
  9. When you set goals, they’re SMART.
  10. You know what it means to be a “quality guru” and can identify one or more of them.
  11. You’ve said “quality over quantity” out loud more than once.
  12. You think of Toyota as more than just a car manufacturer.
  13. You see continuous improvement as a way of life.
  14. You would wear a shirt out in public that said, “I love quality.”
  15. You believe quality is everyone’s responsibility.
  16. You work in a quality-related field.
  17. You have taken one or more workshops, webinars, etc. related to quality and have enjoyed them.
  18. You are or have been a member of ASQ or another quality-related association.
  19. You have or have thought about obtaining a quality certification.
  20. You have no problem paying more for something if it’s a better quality product, or if it’s from a socially responsible organization.

Almost done…

Now, total up your scores and match below:

0-40 Quality Indifferent  – You wouldn’t consider yourself a quality expert and don’t spend a lot of time thinking about it. You have no particular interest in quality and find yourself to be generally unconcerned. Find a Quality Aficionado and spend some time with them right away!

41-79 Quality Enthusiast – You’ve certainly got an appreciation for quality and apply it to both your work and personal life. You recognize the significance of quality in everyday life and incorporate it some of the time. You find yourself highly interested in the topic and seek to learn more. Don’t stop learning!

80-100 Quality Aficionado  – You are a cheerleader for quality. You love it and have integrated it almost seamlessly into your personal and professional life. You influence others around you and truly believe continuous improvement is a way of life. Quality is ingrained in who you are, and you wouldn’t have it any other way.

At Pro QC, we work with Quality Aficionados that have a passion for the industry and for what they do. We have over three decades of experience and offer quality consulting and engineering services in over 39 countries. Contact us for more information!

Verifying Suppliers… What You Want To Know

Verify-SuppliersAs a follow-up to an an article we posted in March, we wanted to go into more specifics regarding on-site supplier verification.

As noted, it’s not always cost effective to do a comprehensive ISO based or general QMS audit for each supplier you’re considering working with. But, there are basic questions looming that you need to make the right decisions…

One option for supplier verification is a basic on-site check.

What you find out:

  • Factory information
    • Type of ownership, address & contact information
  • Production Capacity (Annual Basis)
    • Category, total capacity, units shipped & % capacity
  • Export Markets
    • U.S., EU, South America, etc. & % volume
  • Key Clients (Past Year)
    • Name, product description & % volume
  • Key Personnel
    • Title, name, history & contact information
  • Number of Employees
    • Management, general office, production, quality, etc.
  • List of Major Equipment (Machines)
    • Description, model, quantity & condition
  • List of Major Gages (Equipment)
    • Description, accuracy, quantity & condition
  • List of Sub-Contractors
    • Name, process & location

Photos assist in the process of evaluation as well.

How do you evaluate you potential suppliers? One of our older blog posts that may be of interest is the use of a grid analysis for supplier selection. The categories listed above would help in deciding important variables and respective weights.

Contact us for more information, or to schedule an on-site supplier verification.  With local expertise and an unbiased assessment, supplier selection is less risky and cost-saving in the long-run!

Quality Humor

In observance of National Humor month, we wanted to share a few of our favorite quality-related cartoons…

6a00d8341cb66e53ef01311008c026970c

 

 

aban963l

2108.strip

 

5654.strip-quality-control

DilbertQA

 

7043.strip

 

'Our only option is to improve quality or hire more lawyers.'

‘Our only option is to improve quality or hire more lawyers.’

Party ville Trick Birthday Candles: Quality Control Department.,

Party ville Trick Birthday Candles: Quality Control Department.,

 

“April Fools’ Day is observed throughout the Western world. Practices include sending someone on a “fool’s errand,” looking for things that don’t exist; playing pranks; and trying to get people to believe ridiculous things. The French call April 1 Poisson d’Avril, or “April Fish.” French children sometimes tape a picture of a fish on the back of their schoolmates, crying “Poisson d’Avril” when the prank is discovered.”

Help us build our collection… What are your favorite quality-related jokes and cartoons?

Supplier Selection & Management: What You Need To Know

Our latest quarterly newsletter Feature Article discussed strategic supplier selection. Due to the response we’ve had, we wanted to follow-up on our blog.

We were surprised to discover many of our newsletter subscribers didn’t know a variety of options existed for gaining additional assurances when going through the supplier selection process.

Determining which option you leverage involves the level of risk you’re willing to take in the process.

What are the options?

Legal Verification

The most basic information that you will want to have verified by an external source includes legal verification. Is the supplier legally able to partner and produce products for you? It becomes less clear how to do that when you’re looking at potential suppliers abroad. Using a 3rd party with local access is often preferred due to the cost and time required to execute internally.

Credit Standing

Another indicator of performance is generally an organization’s credit rating.

Supplier Verification

Does the supplier exist, and are they observably consistent with the information they provided. For example:

  • How many employees work there?
  • How many years have they been in business?
  • Who are their top three customers and what percent of sales do they make up?
  • Do they have any certifications?
  • What does the factory look like?
  • What equipment is available on-site?
  • How many production lines are there?
  • Do they subcontract anything to other suppliers?
  • What is their product capacity?

Supplier Audit 

This on-site evaluation is performed by a quality professional that specializes in evaluating quality management systems.  The idea is to gain assurances on a number of applicable topics through objective evidence.  In general, the auditor looks at the following and provides a comparative analysis of conformances and non-conformances:

  • Management
  • Engineering
  • QC & Assurance
  • Incoming Receiving Inspection
  • Manufacturing
  • Packaging
  • Non-Conforming Materials
  • Corrective Action
  • Inspection & Test Equipment

Specialized Audits

Depending on your industry or other factors, specialized audits may be required. For example, many stakeholders now demand organizations support their social responsibility claims with on-site audits. SA8000 or social-based audits specialize in topics related specifically to the workforce and human rights issues.  Other examples include:

  • Automotive ISO/TS 16949
  • Medical Devices ISO 13485
  • Environmental ISO 14001
  • GMP

Combination Audits

It’s often possible to create a combination audit to address certain components of multiple areas. For example, due to cost considerations, a company may prefer to combine the social accountability components with a more general QMS review.

Contact us for more information! Share with us how you select suppliers…