Tag: qc

Too much quality?

Wichita’s NPR station recently focused an OnWords piece related to quality.

Consider the following:

“You can usually tell that an organization has stopped caring about quality when it becomes the only thing they talk about.”

As quality professionals, we revel in the fact that organizations might be talking too much about quality. In that scenario, we have won and finally impressed the message that quality is indeed everyone’s responsibility.

And, is there really such a thing as too much data? Of course we know there is, but most quality engineers are going to revert to Deming:

“In god we trust, all others bring data.” 

The last comment in this piece is compelling though:

“So if it seems like a quality improvement plan has pulled all the passion out of your product, perhaps you should go back and ask what quality means for the product you sell.”

This is noted as consistent with the Plan > Do > Check < Act (PDCA) cycle and sums up the nature of continuous improvement nicely.

“Without continual growth and progress, such words as improvement, achievement and success have no meaning.” ~Benjamin Franklin

 

Resolving issues w/ QC in the textile/garment industry

The International Journal of Information, Business and Management recently reported on the garment industry and the impact on quality in the current environment.

Garment factories in Bangladesh have been the site of rights abuses and fatal accidents. The industry also faces its share of traditional business challenges, including mounting international competition and a lack of formal quality management systems, researcher Hasanuzzaman writes. Common challenges to adopting quality management systems – such as Six Sigma – include a lack of financial resources, infrastructure, and education, according to the author’s interviews with factory managers. Those who had implemented quality management, however, reported better customer and employee satisfaction, better waste management, and faster delivery.

CGMA Magazine highlights the ongoing issues noted in the textile/garment supply chain despite attempts to implement corrective actions via quality management:

Avoiding Product Recalls

downloadOver the years, we’ve had our share of inquiries related to organizations seeking to resolve a recall situation.  While many of these calls are reactive, a proactive approach is recommended to avoid the cost and overall impact to stakeholders.

How can you avoid product recalls? 

Know Product Safety Requirements –  Avoiding recalls generally starts with product design and specification development. Due diligence is required to determine if any applicable testing is required depending on the market in which it will be sold. Contacting a testing lab for a general inquiry is worth the time and effort. Researching ANSI and ASTM standards is also advised.  A third party’s expertise can also be leveraged here and specifications development/testing can be outsourced.

Know Your Suppliers – Supplier selection is a critical component in the quality process. Verifying suppliers and performing an on-site evaluation adds an additional level of assurance. Considerations include:

Quality: It’s What’s Driving the Global Automotive Industry

A report issued by McKinsey & Company predicting trends up through 2020 in the global automotive industry identifies four challenges that will affect the industry’s growth.  With these four challenges in mind, we offer quality solutions that effectively hedge or otherwise prepare those working within the industry.

  • Complexity and cost pressure
  • Diverging markets
  • Digital demands
  • Shifting industry landscape

“To capture future growth and find profit from these challenges – and to mitigate their risks – OEMs cannot simply turn to their traditional toolbox. They need to review and adjust their strategic priorities, deploy the appropriate investments and resources, and develop new skills to execute these strategic objectives.”

The automotive aftermarket faces it’s own challenges as well, discussed in detail within the Aftermarket Outlook 2020 report.  According to the report, challenges include:

Challenges_Aftermarket

Quiz: How Passionate Are You About Quality?

UntitledAre you a Quality Aficionado?

Use the Likert-type scale below to answer the 20 questions, and then total up your score. Download a copy here for a template to write directly on and/or share with your colleagues and friends!

 

Strongly Disagree>  1 – 2 – 3 – 4 – 5  <Strongly Agree

  1. You notice non-conformances in products when you go shopping. You may or may not speculate what the root cause could be.
  2. You notice inefficiencies in the processes of various organizations you interact with outside of work. You often identify how you would do it better.
  3. Customer ratings have a significant weight on your personal purchase decision-making process.
  4. You notice the word “quality” whenever it’s referenced in a company name or other commercial message.
  5. You love data (metrics).
  6. You’ve had more than one conversation with family and friends about the importance of quality.