Tag: quality

Quality as a Journey: Keep Going & Other Lessons Learned

Some of our inquiries at Pro QC come from organizations reaching out for reactive assistance that addresses current, significant quality issues. Once the immediate issue is addressed, ongoing quality efforts lose their luster until the next debacle.  It can be a viscous cycle in which clients are faced with difficult decisions regarding accountability to stakeholders.  Reactive solutions are also often more costly.

But, quality is a journey.

It’s a journey.

Here are a few lessons learned as an organization offering over three decades of experience in the industry:

 

  1. A successful journey starts and ends with the right leadership.  The organization’s leadership must support quality and ongoing efforts for improvements. And, that support must be communicated from the top, down in order for everyone to understand the importance of quality as a factor in decision making.
  2. Identify and regularly review targeted (applicable) data that provides corporate-wide incentives supporting quality performance. Think about how current incentives and KPIs used to evaluate performance affect overall quality.
  3. Celebrate achievements and identify opportunities from failures. Organizations as a whole must reward accomplishments and successful goal completion.  In addition, the corporate culture should accept results that don’t meet expectations so that those examples are not repeated and are rather learned from.
  4. Stay focused on the long-term. It’s easy to get wrapped up in short-term solutions, but consider long-term solutions that will likely reduce overall time and resources required.
  5. Keep going! A journey doesn’t stop, nor should it. The essence of quality is continuous improvement, so think PDCA (Plan-Do-Check-Act) to ensure you stay focused on the process and those short and long-term improvements.

What are the lessons learned in your personal quality journey?

Focus on Quality: Resources & Recommendations for World Quality Month

Inc. posted an article a few weeks ago that identified tips for becoming a billionaire.  And, it’s no surprise to us that each recommendation is either directly or indirectly related to quality.

The following were cited as “insider success secrets:”

  • Live well below your means.
  • Focus on quality above everything.
  • Think about sustainability.
  • Constantly seek out people smarter than you.
  • Learn how to lead different personalities
  • Be a flexible planner.
  • Being understood is overrated.

The article is timely… Each November, World Quality Month is observed. And, quality professionals throughout the global community participate in spreading the word.

“The purpose of World Quality Month is to promote the use of quality tools in businesses and communities. Quality tools, such as flowcharts and checklists, reduce mistakes and help produce superior products. Quality principles could reduce headline-making errors, like food safety, toy recalls, and financial disruptions. World Quality Month calls on people who use quality tools to share their knowledge by submitting their stories to illustrate the value of quality principles.” (ASQ Source)

“The purpose of World Quality Day is to promote awareness of quality around the world and encourage development and prosperity” (CQI)

This year, Pro QC is headed to Houston, Texas where we have an opportunity to discuss incorporating quality tools into critical thinking education at ASQ’s annual Quality Education Conference and Workshop. In addition to volunteering with organizing this event, Pro QC will sponsor a raffle prize to promote learning and continued quality education among workforce training and K-12 educators.

We encourage you to use and share our quizzes and word puzzles to help increase awareness throughout the month:

Also, take our quiz to determine how passionate you are about quality! Don’t forget to share your favorite quality quote.

For additional resources, ASQ offers a toolkit that is well worth the download.

Happy World Quality Month!  Share your ideas regarding how you and/or your organization spread quality awareness throughout November and beyond.

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Support Manufacturing Education & Awareness on October 7th

“Manufacturing is more than just putting parts together. It’s coming up with ideas, testing principles and perfecting the engineering, as well as final assembly.” ~James Dyson

We post this quote predictably each year as Manufacturing Day approaches.  This year, Manufacturing Day will be observed on October 7th.

What is Manufacturing Day? 

“Manufacturing Day℠ is a celebration of modern manufacturing meant to inspire the next generation of manufacturers.”

Why is it important?

Research reveals the theory behind Manufacturing Day works. For the first time, participants were polled about their experience. A new Deloitte perception survey developed in collaboration with The Manufacturing Institute was distributed to the more than 2,500 manufacturing hosts to gather data from attendees. The results are dramatic:

  • 81 percent of student respondents are more convinced manufacturing provides careers that are both interesting and rewarding
  • 71 percent of student respondents are more likely to tell friends, family, parents or colleagues about manufacturing
  • 93 percent of educators are more convinced manufacturing provides careers that are interesting and rewarding
  • 90 percent of educators indicated they are more likely to encourage students to pursue a career in manufacturing

Who benefits? 

Although Manufacturing Day currently focuses on the United States, it serves as a model for other countries and offers opportunities for collaboration as an effort to achieve a broader reach.

Where do you learn more? 

How do you get involved? 

There are some excellent ideas here, such as hosting an event or organizing an on-site tour, but some additional thoughts include:

  • Host a lunch and share a few related fun facts.
  • Make an announcement and post information throughout the organization networks.
  • Sign a proclamation and invite local government representatives to join you and your team in recognition.
  • If you’re a parent, provide the resources to your child’s school or even speak to your child’s class.

Why get involved? 

According to this source, Manufacturing Day in the United States continues to achieve the objective of creating industry awareness among youth.

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How will you observe and increase awareness this Manufacturing Day? Share your stories with us!

 

Confirmed: Perceived Quality Affects Customer Advocacy More Than Any Other Element

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The September issue of Harvard Business Review  includes an article related to The Elements of Value. In the article, a study highlights what customers value in products varies by industry.

An included table summarizes the top 10 elements of value that various industries find influence loyalty. (Left)

The 10 types of businesses evaluated include:

Apparel/Retail
TV Service Providers
Discount Retail
Consumer Banking
Grocery
Brokerage
Food and Beverages
Auto Insurance
Smartphones
Credit Cards

See anything in common? For all industries noted, “Quality” is referenced at the top of the list.

 

“Some elements do matter more than others. Across all industries studied, perceived quality affects customer advocacy more than any other element. Products and services must attain a certain minimum level, and no other elements can make up for a significant shortfall on this one.”

“A rigorous model of consumer value allows a company to come up with new combinations of value that its products and services could deliver. The right combinations, pays off in stronger customer loyalty, greater customer willingness to try a particular brand, and sustained revenue growth.”

 

 

 

Quality: It’s What’s Driving the Global Automotive Industry

A report issued by McKinsey & Company predicting trends up through 2020 in the global automotive industry identifies four challenges that will affect the industry’s growth.  With these four challenges in mind, we offer quality solutions that effectively hedge or otherwise prepare those working within the industry.

  • Complexity and cost pressure
  • Diverging markets
  • Digital demands
  • Shifting industry landscape

“To capture future growth and find profit from these challenges – and to mitigate their risks – OEMs cannot simply turn to their traditional toolbox. They need to review and adjust their strategic priorities, deploy the appropriate investments and resources, and develop new skills to execute these strategic objectives.”

The automotive aftermarket faces it’s own challenges as well, discussed in detail within the Aftermarket Outlook 2020 report.  According to the report, challenges include:

Challenges_Aftermarket

Quality solutions continue to offer a competitive advantage that ensures long-term sustainability while effectively addressing challenges identified by the industry.  Solutions offered include:

  • Supplier Selection (Verification and on-site initial evaluations)
  • Product Development (Testing, PPAP, etc.)
  • Production (In-process QC inspections, order monitoring, corrective action, etc.)
  • Supplier Management (TS/ISO 16949 audits, process audits, ISO 14001 environmental/sustainability audits, SA8000 social audits, C-TPAT security audits, etc.)
  • Shipping – Logistics (Container loading supervision, pre-shipment QC inspections)

Over the last three decades, Pro QC has assisted a significant number of OEMs and aftermarket parts suppliers in reducing their associated risks and cost. View our example service reports here

Will you be one of over 44,000+ attendees at AAPEX this year? If so, visit us in Booth 1874 to learn more about how we help reduce quality risk and cost in the industry! If you are unable to attend, contact us anytime at one of our worldwide office locations.