Tag: quotes

Our words of advice to manufacturers about ensuring quality…

downloadOver the past few months, I’ve reached out to our team asking them to share their advice to manufacturers regarding ensuring quality.  Our team’s responses are included here:

What words of advice would you give manufacturers about ensuring quality?

“Never stop improving your system, structure and process to stay competitive. Implement a continuous improvement process with regular slight adjustments and optimization rather than waiting for the day you need to take extreme measures. Finally you can’t inspect quality; the factory has to produce quality products. With our experience we can help them to get to this level and maintain it.” ~Thomas Kaiser (General Manager, Germany)

“Always make quality your priority, because good quality equals trust and that is something you don’t want to loose.” ~Nancy Barroso (Account Manager, Latin America)

“To manufacturers, I would explain that ensuring quality means clients’ satisfaction, high clients’ retention and more orders being placed to them.” ~Bruno Singier (Sales & Marketing Director, Europe, Middle-East & Asia)

“People at all levels of an organization are part of it, so they can be fully involved in achieving its quality process or system. Quality is a fulfillment of expectations.” ~Jancy Venkatesh  (Office Coordinator, India)

“First importance is the quality system and the people. Also, management must have a sense and commitment for quality.” ~Cynthia Liu (Business Team Manager, China)

“Manufacturers should have a formal quality management system and actively control every process in the system. Also, use quality tools for regular checks and improvements.” ~Nick Chen (Technical Supervisor, China)

“Deployment of quality reduces the cost. Driving quality means working on first time right.”  ~Ajay Pandey (Country Manager, India)

“Quality must be in the process and not just the final product. Good raw materials and good process gives you good quality.” ~Santiago Munoz (Testing, China)

What would you add? 

25 Quotes to Inspire Quality & Success

Some of our more popular newsletter and blog posts include quality quotes.  We’re always looking to add to our collection.

The 15 quotes below are our most recent inspiration:

  • “Be passionate about solving the problem, not proving your solution.” ~Nathan Furr
  • “The starting point of all achievement is desire.” ~Napoleon Hill
  • “A bad workman blames his tools.” ~Chinese Proverb
  • “Without changing our patterns of thought, we will not be able to solve the problems that we created with our current patterns of thought.” ~Albert Einstein
  • “The most dangerous kind of waste is the waste we do not recognize.” ~Shigeo Shingo
  • “Every action is an opportunity to improve.” ~Mark Graban
  • “If a thing’s worth doing, it’s worth doing well.” ~Chinese Proverb
  • “More business is lost every year through neglect than through any other cause.” ~Rose Fitzgerald Kennedy
  • “Almost all quality improvement comes via simplification of design, manufacturing… layout, processes, and procedures.” ~Tom Peters
  • “If you can’t explain it simply, you don’t understand it well enough.” ~Albert Einstein
  • “A real decision is measured by the fact that you’ve taken a new action. If there’s no action, you haven’t truly decided.” ~Tony Robbins
  • “Success is the sum of small efforts, repeated day-in and day-out.” ~Robert Collier
  • “In every crisis, there is opportunity.” ~Chinese Proverb
  • “Sometimes when you innovate, you make mistakes. It is best to admit them quickly and get on with improving your other innovations.” ~Steve Jobs
  • “Many of life’s failures are people who did not realize how close they were to success when they gave up.” ~Thomas A. Edison

Our Top 10 quality quotes include:

  • “It is not necessary to change.  Survival is not mandatory.” ~W. Edwards Deming
  • “The best way to predict the future is to create it.” ~Peter Drucker
  • “Quality is not act.  It is a habit.” ~Aristotle
  • “Do or do not… there is no try.” ~Yoda
  • “Quality is never an accident; it is always the result of high intention, sincere effort, intelligent direction and skillful execution; it represents the wise choice of many alternatives.” ~William A. Foster
  • “The definition of insanity is doing the same thing over and over again and expecting different outcomes.” – Einstein
  • “Quality is more important than quantity. One home run is much better than two doubles.” – Steve Jobs
  • “Quality means doing it right when no one is looking.” ~Henry Ford
  • “Be a yardstick of quality. Some people aren’t used to an environment where excellence is expected.” ~Steve Jobs
  • “Anything worth doing is worth doing right the first time.” ~Unknown

For additional quotes related to quality, refer to the links below and our blog page:

Newsletter Collection – Quality Quotes of the Quarter (2007-2012)

Quality Quotes, Helio Gomes (Book) 

quality-deming-quote2

Top 5: What we know to be true about success in quality

We’ve been following a recent discussion in ASQ’s LinkedIn Group talking about words of wisdom for those entering the quality field.  The majority of these posts have been quite positive and have us thinking about our own lessons learned over the years.

With almost three decades of experience, here’s what we know to be true about success in quality:

1) Continuous improvement is mandatory.  It’s a way of life.

“Continuous improvement is better than delayed perfection.” ~Mark Twain

2) Persistance pays. 

“Never, never, never give up.” ~Winston Churchill

3) Know your stuff.  In quality, the gurus offer much wisdom and invaluable tools.  (Deming, Juran, Taguchi, Crosby, etc.)

“Real knowledge is to know the extent of one’s ignorance.” ~ Confucius

4) Always have a plan.  

“Our goals can only be reached through a vehicle of a plan, in which we must fervently believe, and upon which we much vigorously act.  There is no other route to success .” ~Pablo Picasso

5) Stay positive. Stay focused on the long-term.

“Positive thinking will let you do everything better than negative thinking will. POSITIVE thinking will let you do everything better than negative thinking will.” ~Zig Ziglar

 

Quality Quotes – Our Newsletter Collection (2007-2012)

Quality quotes are a popular topic, as we’ve seen in the ASQ LinkedIn Group and in feedback regarding our blog and newsletter.  As we issue quarterly newsletters, we include a “Quote of the Quarter.”  Here’s our comprehensive list of quotes, as noted in our newsletters going back to 2007.

“Customers are the most important assets any company has, even though they don’t show up on the balance sheet.” (Berry)
“The ideas of control and improvement are often confused with one another. That is because quality control and quality improvement are inseparable.” (Ishihara)
“Quality is not what happens when what you do matches your intentions. It is what happens when what you do matches your customers’ expectations.” (Guaspari)
“Good quality is never achieved by accident.” (Ishihara)
“Nothing great was ever achieved without enthusiasm.” (Ralph Waldo Emerson)
“Higher quality costs less, not more.” (Scherkenbach)
“Total quality management is a journey, not a destination.” (Berry)
“The best way to predict the future is to create it.” (Peter Drucker)
“Consumers, by seeking quality and value, set the standards of acceptability for products and services by voting with their marketplace dollars.” (Ronald Reagan)
 “You must persevere to accomplish seemingly impossible tasks.” (Chinese Proverb)
“Quality is not an act, it is a habit.” (Aristotle)
“The starting point for improvement is to recognize the need.”   (Imai)
“Be a yardstick of quality. Some people are not used to working in an environment where excellence is expected.”
(Steve Jobs)
“Anything worth doing is worth doing right the first time.”  (Unknown)
“The quality of our expectations determines the quality of our action.”  (Andre Godin)
“Quality is more important than quantity. One home run is much better than two doubles.”  (Steve Jobs)
“Quality is never an accident; it is always the result of high intention, sincere effort, intelligent direction and skillful execution; it represents the wise choice of many alternatives.”  (William A. Foster)
 “It is our choices that show who we really are, far more than our abilities.”  (JK Rawling)

 

To the quality gurus…

At the recent ASQ conference, there was a Quality Guru Quiz available that matched up your responses to a series of questions with which guru you aligned best with.  There were several life size versions of these guys where you could capture the moment with a quick photo opportunity.  I took the quiz and aligned with Deming, of course. I also learned of the passing of Taguchi earlier this week and started thinking about those we call the “gurus” and their contributions to the field of quality and overall passion for continuously making things better.

Below is a collection of quotes that encompasses their passion and thoughts regarding quality:

Dr. W. Edwards Deming – 

“Quality is everyone’s responsibility.”

“All anyone asks for is a chance to work with pride.”

“If you can’t describe what you’re doing as a process, you don’t know what you’re doing.”

“It’s not enough to do your best; you must know what to do and then do your best.”

“Learning is not compulsory.  Neither is survival.”

“We are here to make another world.”

Dr. Joseph M. Juran – 

“Without a standard, there is no logical basis for making a decision or taking action.”

“Goal setting has traditionally been based on past performance. This practice as tended to perpetuate the signs of the past.”

“Quality means those features of products which meet customer needs and thereby provide customer satisfaction. In this sense, the meaning of quality is oriented to income. The purpose of such higher quality is to provide greater customer satisfaction and, one hopes, to increase income. However, providing more and/or better quality features usually requires an investment and hence usually involves increases in costs. Higher quality in this sense usually “costs more”.

“Quality means freedom from deficiencies-freedom from errors that require doing work over again (rework) or that results in field failures, customer dissatisfaction, customer claims and so on. In this sense, the meaning of quality is oriented to costs, and
higher quality usually costs less.”

Philip Crosby – 

“Quality is the result of a carefully crafted cultural environment. It has to be the fabric of the organization, not part of the fabric.”

“If anything is certain, it is that change is certain. The world we are planning for today will not exist in this form tomorrow”

Armand V. Feigenbaum – 

“Total quality control is an effective system for integrating the quality development, quality maintenance, and quality improvement efforts of the various groups in an organization so as to enable production and service at the most economical levels which allow full customer satisfaction.”

“Pursuing excellence, deep recognition that what you are doing is right, is the strongest motivation in any organization and is the main driver for true leadership qualities.”

Dr. Genichi Taguchi – 

A scientific or technical study always consists of the following three steps:
1. One decides the objective.
2. One considers the method.
3. One evaluates the method in relation to the objective.

An excellent review site can be found here.  There’s also an interesting discussion within the ASQ LinkedIn Group talking about personal favorites.   So far, Deming is in the lead…