Tag: supplier

Ask us: The 5W1H of Product Quality Control

One of the most commonly used quality tools is 5W1H, “a method of asking questions about a process or a problem taken up for improvement.” This socratic questioning method is said to be rooted in Rudyard Kipling’s poem:

I keep six faithful serving men

(They taught me all I knew);

Their names are What and Why and When

And How and Where and Who.

Using 5W1H, we have developed a list of the most common questions we receive from inquiries regarding their product quality control initiatives.  Ask us for more information, and let us know if you have any questions to add.

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Five Ways to Ensure Quality Manufacturing – Sourcing Success

Whether you’re sourcing abroad, or from a manufacturer down the street, similar issues with product quality, shipment delays, cost and safety concerns, etc. still apply.  To mitigate the quality risks and cost involved in sourcing, we recommend five actions that have been proven successful throughout the three decades of experience we have working with clients and suppliers around the world.

1 – Audit Potential & Existing Suppliers 

To help ensure that potential or existing suppliers deliver high-quality products, operate efficiently, and support continuous improvement, process surveys and factory audits are performed.

From supplier capability and qualification to process control and quality system audits, there are a wide range of options.

Supply Chain Management – Webinar Review

Our Tampa office worked with the local ASQ section and Hillsborough Community College’s Institute for Corporate and Continuing Education and coordinated and instructed a series of webinars that will run through this month.  The webinar scheduled for today discusses Supply Chain Management, which many in our industry recognize is a broad topic. As a brief introduction, the following components are discussed:

Supplier Selection

  • Conduct a needs analysis (brainstorm and consider long-term growth expectations).
  • Conduct preliminary interviews and/or surveys.
  • Evaluate samples.
  • Perform on-site audits (general quality systems management, ISO based, social responsibility, security, etc.).
  • Use a grid analysis for objective decision making.

Supplier Evaluation (Performance)

How well are your suppliers performing?

03b46b56-b77c-4008-9e90-9ad4cfd1f3cfIn a recent post, we discussed several New Year’s goals that we frequently hear from clients and prospects around this time of year.  One of the most common is evaluating and improving supplier performance.

We know that suppliers may appear qualified at first and then fail to deliver the required quality after time and money have been invested in project development. Other suppliers have many of the desired capabilities for your projects but are inconsistent in quality and performance. Supplier switching costs can be very high and risks to quality and delivery unacceptable.

Juran describes the process of supplier evaluation as:

  • The evaluation of product samples
  • The evaluation of the supplier’s manufacturing process

So, how well are your suppliers performing?

New Year, New Goals… 2015 Quality Goals

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As 2014 comes to a close, we are considering the quality goals and objectives we’ve discussed with our clients and partners regarding ongoing improvement in the coming year.  Some examples shared with us include:

  • Establish and/or improve a supplier performance evaluation process
  • Develop and implement corrective action based on factory and inspection data analysis
  • More effectively communicate support for quality throughout the organization
  • Review and/or develop detailed product specification information to reduce discrepancies or other issues
  • Avoid delays in shipments
  • Review and analyze processes to identify bottlenecks and/or develop documentation

What are your quality goals for 2015?  

At Pro QC, we help our clients meet their quality goals and objectives. Contact us for additional information regarding how we reduce quality risks and cost.