Tag Archive: value


Confirmed: Perceived Quality Affects Customer Advocacy More Than Any Other Element


The September issue of Harvard Business Review  includes an article related to The Elements of Value. In the article, a study highlights what customers value in products varies by industry. An included table summarizes the top 10 elements of value that various industries find influence loyalty. (Left) The 10 types of businesses evaluated include: Apparel/Retail TV …

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Welcome 2012 – Top 10 Ways to Add Value & Keep Resolutions


Welcome 2012!  For Pro QC, this year will be met once again with the primary objective of continuous learning and adaptation of skills and services with the intent of adding value to our industry and helping reduce quality risks and cost along the way.  Of course, as many of us already know, this is more …

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